Guide summary
Business reviewers verify their email address first, then MSP Ranked moderates submissions before ratings affect a public profile.
Reviewer verification
The review process begins by confirming that the reviewer controls a business email address.
- The reviewer does not need to create a full MSP Ranked account to start a review.
- The verification link helps connect the review session to the verified email address.
- The review should be tied to a real business relationship or relevant provider experience.
Moderation before publication
Submitted reviews are reviewed before they influence public profile ratings.
- MSP Ranked can hold, approve, or reject submissions based on moderation criteria.
- Moderation helps protect profile quality and reduce abusive or irrelevant feedback.
- A submitted review may not appear immediately on a public profile.
How buyers should read reviews
Reviews can add useful context but should not be the only selection criterion.
- Compare reviews alongside profile details, service fit, and direct provider conversations.
- Look for patterns in buyer feedback rather than relying on a single comment.
- Ask the MSP for references when the buying decision requires deeper validation.