Guide summary
Reviews come from verified business email addresses, remain private during moderation, and affect public ratings only after MSP Ranked approval.
Reviewer verification
Reviewers verify a business email address before submitting feedback through the public review flow.
- The verified email helps reduce anonymous or irrelevant feedback.
- The reviewer does not need full MSP account access to submit a review.
- The review should reflect a relevant business experience with the MSP.
Moderation before public impact
Reviews should not immediately affect a profile before MSP Ranked moderation.
- Submissions can be approved, rejected, or held for review.
- Public ratings and review presentation update only after approval.
- MSP Ranked may reject submissions that are abusive, irrelevant, or unsupported.
How MSPs should respond
Use reviews as part of profile reputation, not as the only signal of buyer trust.
- Keep public profile details current so reviews appear in the right context.
- Encourage legitimate business reviewers to use the public review path.
- Avoid pressuring reviewers or submitting reviews on behalf of buyers.