Guide summary
Use hosted billing actions for payment methods and structured support requests when an owner review is needed.
Use secure billing actions
Payment details should be managed through hosted billing experiences, not email or profile notes.
- Sign in to the partner dashboard and open billing.
- Use available hosted billing actions for payment method changes when provided.
- Do not send full card details to MSP Ranked staff.
When to request billing support
Some billing issues need staff review because they involve account linkage or subscription state.
- You completed checkout but the account still shows inactive or pending.
- A subscription appears attached to the wrong MSP record.
- You need help understanding cancellation, renewal, duplicate charge, or receipt information.
What to include
Clear support details help staff resolve the issue without unnecessary back-and-forth.
- Company name, billing contact, and business email used for checkout.
- Receipt date, subscription context, or the last four digits shown in Stripe-hosted receipt details if relevant.
- The action you expected and what the dashboard currently shows.