Guide summary
Account activation is automated from Stripe subscription confirmation, so the status page may wait briefly for billing confirmation.
Common reasons for pending status
Pending status does not always mean something is wrong.
- Stripe checkout may still be confirming payment or subscription state.
- The signup record may need to be connected to the correct partner account.
- A staff review may be needed if the billing record and profile record do not align.
What to check first
Use the status page and billing surfaces before submitting a duplicate purchase.
- Confirm that checkout completed successfully and that you received a receipt if applicable.
- Use the activation or sign-in path provided by MSP Ranked.
- If the account remains pending, submit a billing support request with the relevant company and receipt context.
What not to do
Avoid creating duplicate billing or profile records while activation is still being reconciled.
- Do not create a second company profile for the same MSP.
- Do not repurchase unless staff have confirmed that it is the correct recovery path.
- Do not assume that changing a public profile field can activate paid benefits.