Guide summary
Claims enter MSP Ranked ownership review, require approval, and only unlock paid benefits after the proper plan is active.
MSP Ranked reviews ownership
The claim workflow is designed to confirm that the requester has a legitimate connection to the MSP.
- Staff may compare the requester email, company website, role, and supporting context.
- The claim can be approved, rejected, or held for additional review.
- Approval should grant the correct profile access without creating duplicate public listings.
Workspace access depends on approval
Do not expect immediate profile-edit access before the ownership review is complete.
- Approved users can be connected to the partner workspace according to role and account setup.
- If the claim is unclear, staff may need more information before access is granted.
- Rejected claims should not expose profile management capabilities.
Paid benefits depend on billing status
Claim approval and Preferred Partner billing are separate concerns.
- Claim approval confirms profile ownership access.
- Stripe subscription status controls paid plan activation.
- AI visibility, richer profile benefits, and routed lead eligibility require the relevant paid state.